Job Title: Floor Manager
Location: Bank de Leon
Reports To: Operations Manager / General Manager
Job Overview:
Bank de Leon is seeking a proactive and experienced Floor Manager to oversee daily front-of-house operations, ensuring exceptional customer service and smooth team coordination. The ideal candidate will be a strong leader with excellent communication skills, capable of maintaining high standards while creating a positive and efficient working environment.
Key Responsibilities:
- Supervise and support front-of-house staff during daily operations
- Ensure excellent customer service standards are consistently met
- Manage staff scheduling, breaks, and shift coordination
- Handle customer queries, complaints, and feedback professionally
- Monitor floor activity to ensure efficiency, cleanliness, and organisation
- Train, mentor, and motivate team members to achieve performance goals
- Assist in onboarding new staff and conducting ongoing training
- Ensure compliance with company policies, health & safety regulations, and operational procedures
- Work closely with management to improve service quality and team performance
- Support stock control, ordering, and inventory management where required
Requirements:
- Previous experience in a supervisory or management role (preferably in hospitality or retail)
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and handle pressure
- Problem-solving mindset with a proactive approach
- Flexible availability, including evenings and weekends
- Good organisational and time management skills
Desirable Skills:
- Experience in staff training and development
- Knowledge of POS systems and operational procedures
- Strong customer service background
What We Offer:
- Competitive salary
- Opportunities for career progression
- Supportive and dynamic work environment
- Ongoing training and development
How to Apply:
If you are passionate about leadership and delivering excellent customer experiences, we would love to hear from you. Please submit your application, and a member of our team will be in touch.