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Job Title: Floor Manager
Location: Bank de Leon
Reports To: Operations Manager / General Manager

Job Overview:
Bank de Leon is seeking a proactive and experienced Floor Manager to oversee daily front-of-house operations, ensuring exceptional customer service and smooth team coordination. The ideal candidate will be a strong leader with excellent communication skills, capable of maintaining high standards while creating a positive and efficient working environment.

Key Responsibilities:

Supervise and support front-of-house staff during daily operations
Ensure excellent customer service standards are consistently met
Manage staff scheduling, breaks, and shift coordination
Handle customer queries, complaints, and feedback professionally
Monitor floor activity to ensure efficiency, cleanliness, and organisation
Train, mentor, and motivate team members to achieve performance goals
Assist in onboarding new staff and conducting ongoing training
Ensure compliance with company policies, health & safety regulations, and operational procedures
Work closely with management to improve service quality and team performance
Support stock control, ordering, and inventory management where required

Requirements:

Previous experience in a supervisory or management role (preferably in hospitality or retail)
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment and handle pressure
Problem-solving mindset with a proactive approach
Flexible availability, including evenings and weekends
Good organisational and time management skills

Desirable Skills:

Experience in staff training and development
Knowledge of POS systems and operational procedures
Strong customer service background

What We Offer:

Competitive salary
Opportunities for career progression
Supportive and dynamic work environment
Ongoing training and development

How to Apply:
If you are passionate about leadership and delivering excellent customer experiences, we would love to hear from you. Please submit your application, and a member of our team will be in touch.

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Apply for Floor Manager at TLG Management